Frequently Asked Questions
Everything you need to know about your Ajazz gaming gear.
What is the typical shipping time for my order?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-20 business days depending on your location.
Do Ajazz keyboards come with a warranty?
Yes, all Ajazz mechanical keyboards and peripherals come with a standard 12-month manufacturer warranty covering any hardware defects.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition to be eligible for a full refund.
Are Ajazz mechanical keyboards compatible with Mac and Windows?
Most of our keyboards feature dual-mode compatibility and include specific keycaps or toggles to switch seamlessly between Windows and macOS layouts.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal to monitor your delivery status.
Where can I download the drivers for my device?
You can find the latest software and drivers for all Ajazz products on our official 'Downloads' page. Ensure you select the correct model number for your device.